05 · Refunds
Completed payments are refunded from the merchant side.
For finished and partially_paid payments, the funds have already reached you. NOWPayments does not reverse them automatically.
finished / partially_paidfunds already received by FundingPips→
Refund decisionbased on FundingPips policy
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Refund payoutwallet address or email-based flow
Stuck / failed casesNOWPayments refund handling may apply depending on the case.
Completed paymentsMerchant-side refund flow.
Automation availableOnce the refund trigger and approval logic are defined.
Preferred flow: which cases should trigger a refund, and should it be automatic or require approval?